Queen Elizabeth Hospital Interim Technical Management Service

Client: Laing Investment Management Services (LIMS) / Meridian Hospital Company

Where: Queen Elizabeth Hospital – Woolwich, London

When: 2012

Services: Interim Technical Manager Service Manager (SPV)

 

Role Summary:

In March 2012 Opex accepted a commission from John Laing Investments to take the Hospital Interim Technical Management Service at the Queen Elizabeth Hospital in Woolwich London. The role was to manage the Hard FM contractor and in particular monitor their work and ensure they met contractual and statutory compliance requirements and to also strengthen the management framework, processes, and documentation including significant reshaping of technical auditing and client variations procedures.

Context

The hospital which had been a military hospital was substantially rebuilt and refurbished under a PFI and was opened in March 2001. The 33-year contract is run by Meridian Hospital Company (MHC) plc who has hard and soft FM operational contracts with Vinci and ISS Mediclean. LIMS act as hard FM technical advisers for MHC. The hospital provides 484 acute beds and 87 mental health beds.

Achievements

The QEH hospital is operationally a very challenging acute hospital which operates at or above full capacity, servicing the South London area. Over a 7-8 month commission period. In our role of Hospital Interim Technical Management Service, Opex was able to develop new auditing and hard FM management procedures for our client that are now being used to manage and monitor the hard FM delivery requirements. At the same time, we took the reigns on the day to day management requirements and interface with the Trust. Finally, we helped LIMS to fill the permanent role of Technical Service Manager and have been helping to train and mentor the new appointee.

 

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