Selection of our property experience case studies

Opex Consulting provide FM consultancy services for all types of Facilities Management projects and market sectors including; Education, Health, MOD, Commercial Property, Industrial, Libraries, Student Accommodation, Bluelight, Care Homes and Civic Buildings.

Below is a sample of some of our case studies across these sectors. Please click for more details.

Retirement Village Lifecycle Modelling

Client: Audley – Cooper’s Hill Retirement Village Where: Runnymede When: Completed in early 2019  Services: Lifecycle Modelling   Role Summary: The Retirement Village lifecycle modelling was for the luxury Cooper’s Hill Retirement Village, formerly part of Brunel University. Located within the 66 acres of the Magna Carta Park in the village of Englefield Green, near Runnymede…

Hospital Market Testing

Client: SGP Property & Facilities Management – St Georges Hospital Where: Tooting London When: 2011 Services: Market Testing   Role Summary: In 2011, OPEX was commissioned to project manage the hospital market testing in conjunction with SGP Property & Facilities Management (Now trading under the name of ‘Bellrock’) for St Georges Hospital in Tooting – London. The…

Hospital FM Benchmarking

Client: SGP Property & Facilities Management – Carseview Dundee Mental Health Hospital Where: Dundee, NHS Tayside When: 2010 Service: FM Benchmarking   Role Summary: Opex was commissioned by SGP Property and Facilities Management in July 2010 to produce a Hospital FM Benchmarking review of their hard and soft FM services to fulfil contractual benchmarking requirements…

Offices Market Testing

Client: WWF Living Plant Centre Where: Living Planet Centre Woking When: 2013 Services: Project Management   Role Summary: Opex was commissioned to project manage the WWF offices market testing and implementation of the agreed outsourced hard and soft FM services for the client’s new headquarters building the WWF Living Plant Centre in Woking. These services included: Contract…

Convention Centre Audit Review

Client: The Dublin Convention Centre (CCD) Where: Dublin When: 2014 Services: Audit Review   Role Summary: OPEX was appointed by the SPV to undertake a convention centre audit review of the 2014 maintenance services market test that had been previously carried out on the 46,000m2 Dublin Convention Centre by a third party. This work, in…

Offices Strategic FM Services Review

Client: Centrica Where:  When:  Services: Strategic FM Services Review   Role Summary: Centrica procurement needed to understand whether their supplier offered value for money. Working with IPD we ran an offices strategic FM services review on the cost, quality of service and the capability of the processes to support the contract. This involved extensive data collection and…

University Mobilisation Services

Client: Pinnacle PSG – University of Hertfordshire Where: Hertfordshire When:  Services: Mobilisation Services   Role Summary: Opex was asked to provide University Mobilisation Services for Pinnacle PSG’s recently awarded contract for FM services at the University of Hertfordshire (UoH) Dehavilland Campus. The project involves the operation of 1,600 units of en-suite student accommodation together with extensive sports…

Hospital Outsourcing & Market Testing

In April 2010 we were asked to project manage the market testing for a wide range of cleaning and housekeeping services at this PFI (29,000m2, 250 beds) within the main St Georges Hospital site. The services covered by this market testing included; daily clinical and general cleaning of areas, reactive cleaning, periodic cleaning and window cleaning. The process included updating the specification from its original base on the National Specifications for Cleanliness in the NHS (2003) to (2007).

Hospital Strategic Review & Benchmarking

In June 2011 we provided Strategic Review services for an initial high level review of the Lewisham Acute Hospital NHS estate, including the benchmarking of the hard FM services against market comparators. The review included an identical review at South London Healthcare NHS Trust, Sidcup and Orpington, along with selected PCT sites where the acute trusts provided service charge services as the Landlord body.

Hospital Interim Technical Management Service

In March 2012 Opex accepted a commission from John Laing Investments to take the post of interim technical manager at the hospital. The role was to manage the Hard FM contractor and in particular monitor their work and ensure they met contractual and statutory compliance requirements and to also strengthen the management framework, processes, and documentation including significant reshaping of technical auditing and client variations procedures.

Hospital Bidding and Lifecycle Services

In January 2003 The Royal Alexandra Children’s Hospital asked us to provide full bidding support to initiate the SPV, but then latterly to the FM company on this award-winning hospital development. The hospital was unique in its design (by BDP), due primarily to its strong focus on children and the restricted site footprint available and this gave a lead to the increasing sized floor plates further up the 8 stories of the building and hence due to its shape, it was christened the ‘Arc’.
The procurement process and the bid was won and is now fully operational having opened in May 2007.

Hospital Market Testing

Working closely with the client’s management team Opex prepared comprehensive tender documents and issued these to the market’s leading providers. On receipt of the tenders and working within a bespoke tender process and evaluation matrix, the tenders were assessed and after clarifications, recommendations were made for companies to present their proposals, prior to the appointment of the new supplier.

College FM Audit and Review

Our brief from Barnfield College was to undertake a full FM audit and review of the current operational models and cost base at the two existing academies including caretaking, maintenance, cleaning, catering, waste, grounds maintenance and security services. Following this review, we then developed new operational structures and cost profiles for the proposed new Academy’s together with the development of 25-year lifecycle cost models.

Healthcare Benchmarking & Strategic Review

In June 2009 Opex Consulting was asked to support the strategic review and benchmarking of the client’s London estate for hard FM services. The project also included an in-depth review of the in-house delivery team, with options for restructuring and then implementation. Our work was detailed and included a review of all sub-contractors provided services, with a recommendation for efficiency savings.

School FM Consultancy Services

FM Consultancy services for the SPV and FM companies for this PFI bundle schools project . The consultancy services included FM bid text and FM costs, commercial support through the FC process and Implementation management in the lead up to the operational go live date.

Council Bidding Consultancy Services

Our role was to initially provide broad FM costs to the SPV, then after acceptance of these, to join the team and lead the FM negotiations alongside the SPV’s TA through the full Preferred Bidder stage.

School FM Consultancy Services

FM Consultancy services for both the SPV and FM companies for this PFI schools project. Leading the FM bid from PQQ to Financial Close, drafting method statement, full hard/soft FM cost and lifecycle replacement modelling, including commercial support through the Preferred Bidder and Financial Close processes.

Shopping Centre Benchmarking & Market Testing

Our brief was to benchmark the lifts and escalators (L&E) contracts at both sites, along with the internal and external landscaping maintenance contract at the Bluewater site. In addition we were asked to market test the security services at both sites.

Fire and Rescue Benchmarking Services

Following a successful consultancy tender to the TWFRS, our role was to develop a comprehensive data set of soft FM costs for related fire and rescue PFI contracts to add to our own blue light data sets.

School Benchmarking

This benchmarking review was complex by way of the range of services, the variety of schools, the demographics and locations of the schools. The FM Client provided Opex with a broad range of cost information, and specification requirement.

Student Accommodation FM Technical

The Nottingham Glasshouse Student Accommodation facility, completed in 2005, includes 3 storey 600 bed accommodation and ancillary buildings, and is located close to Nottingham City Centre.

Office Asset Management

The Icon Business Centre has won several accolades and awards for its Green credentials. Our service included development of a full asset register and critical system list together with ongoing asset management advice.

Public Building Bidding Services

Our service included procurement of FM contract to cover all required services together with taking lead role on negotiation with CCC on FM related commercial issues on behalf of Ashwell Properties.

Office FM Services

The new HQ for HSE involved preparation for the relocation of 3000 staff from 6 leased buildings and both hard and soft FM services

College Cleaning Services Review

Our brief was to undertake a full cleaning strategy review across the colleges 4 campuses, in preparation for the completion of the college’s £44m refurbishment and new build project.

College FM Audit

Our brief was to undertake a full FM audit and review of the current operational models and cost base at the two existing academies.